How to request a product
- Choose an available product in the shop and its quantity.
- Use Submit order request on the product page, or open an order draft in WhatsApp and send it yourself.
- The website form saves an unpaid request and displays its reference and item subtotal. It does not take a card payment.
- The team confirms stock, delivery availability, charges, timing, final total and payment arrangements separately.
- Review those details and the return/cancellation terms before accepting or paying.
Website requests appear in the team’s admin order list. Automatic order-request email notifications are not currently enabled. Keep your displayed reference and contact the team if you need follow-up. A WhatsApp draft is not delivered until you choose to send it.
Prices and availability
Products show their listed currency and price. The form calculates the item subtotal from the current server price and quantity. Delivery charges or other applicable charges are not included unless explicitly confirmed. Listed availability and a saved request do not reserve stock or guarantee fulfilment.
Delivery
Delivery areas, method, cost and estimated timing are agreed for each accepted order. There is no blanket worldwide-delivery or delivery-date guarantee. Provide a usable address, and confirm the arrangements with the team before payment.
Changing or cancelling a request
Contact us with the request reference and the change you need. For an unpaid, unaccepted website request, ask the team to update or cancel it. If the team has already accepted or dispatched an order, the agreed arrangements and applicable law will determine the available options.
Damaged, incorrect or unwanted items
Email salam@shekiemutumba.online or contact us on WhatsApp, identifying the item, reference and problem. Photos of an item or packaging may help, but do not send card details or unnecessary personal information. Ask for instructions before returning a product.
Return eligibility, arrangements and any refund are assessed against the issue, the terms agreed for the accepted order and applicable consumer law. This page does not promise a universal return period or an automatic refund. Ask for written clarification before paying if a return condition matters to your decision. Statutory consumer rights are not removed by this page.
Appointments
Service bookings are separate from product orders. Request a session on the booking page; the team confirms the appointment and any cancellation arrangements. The website guide cannot confirm a booking, inspect an order or approve a refund.